Frequently Asked Questions
Your Questions, Our Answers
Our Services
What types of appliances do you repair?
Learn MoreWe repair most major residential appliances: refrigerators, freezers, dishwashers, washers, dryers, stoves, ovens and microwaves. We also repair gas appliances, such as gas stoves, dryers, ovens and cooktops. For small appliances, our Mercier workshop is ready to welcome you.
Do you repair all appliance brands?
Yes. We work on the vast majority of brands sold in Quebec, including Samsung, LG, Whirlpool, Maytag, Frigidaire, GE, Bosch, Electrolux, KitchenAid and Miele. Less common models can also be repaired when parts are available.
Do you install appliances?
Yes, we install electric appliances such as refrigerators, dishwashers, washers, dryers and electric stoves. Every appliance is installed to standard to ensure optimal performance from day one.
Do you repair gas appliances?
Learn MoreYes. Our technicians diagnose and repair gas stoves, dryers, ovens and cooktops. A well-done repair extends the life of your appliance and saves you the cost of a replacement.
Repair or Replace?
Is it better to repair or replace an appliance?
In many cases, repair is the smarter choice. If your appliance is relatively recent and the problem involves a replaceable part, such as a pump, thermostat or heating element, a repair usually costs a fraction of the price of a new appliance. Our technicians give you an honest assessment before any work begins.
What signs show that an appliance needs repair?
Unusual noises, water leaks, a refrigerator that builds up too much frost, a washer that vibrates abnormally or an oven that heats unevenly are all warning signs to take seriously. Having your appliance repaired at the first symptoms often helps you avoid a more costly breakdown.
What should I do if I smell gas near my appliance?
Leave the premises immediately. Do not touch any light switches and do not use any flame. Once outside, call 911 or your gas distributor’s emergency line. Contact us only once the situation is safe, to schedule the repair of your appliance.
Workshop and Parts
Which small appliances can I bring to your workshop?
Learn MoreOur Mercier workshop repairs coffee makers, espresso machines, microwaves, wine cellars, toasters, blenders and other small appliances. Simply drop off your appliance at 147 Saint-Jean-Baptiste Boulevard.
How do I order an appliance part?
Learn MoreFill in the online form on our parts page, including the part number or your appliance model. We’ll quickly confirm availability.
Service Areas and Appointments
Which cities do you serve?
Based in Mercier, our team serves Montreal and the South Shore, including Châteauguay, Sainte-Catherine, Saint-Constant, Candiac, La Prairie, Brossard, Longueuil, Saint-Hubert, Boucherville and Saint-Jean-sur-Richelieu.
What are your business hours?
We’re open Monday to Thursday, from 8:30 a.m. to 5:30 p.m., and Friday, from 9:00 a.m. to 5:00 p.m.
How do I book an appliance repair?
Call us at 450-699-5803, email us at reception@elecpromenager.com or fill in our contact form. We’ll schedule a visit based on your availability and the urgency of the situation.
How should I prepare before the technician arrives?
Write down your appliance’s model and serial number, along with any error code displayed. If the appliance gives off a burning smell or smoke, unplug it and turn off the power at the breaker. For a broken refrigerator, keep the doors closed to keep the cold in as long as possible.
